Effective July 2026
Nextronix Systems ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights as a consumer. It is written to comply with US federal law, the CCPA, and applicable state privacy regulations. By using our website or placing an order, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information when you:
- Place an order (name, billing and shipping address, email address, phone number, payment details)
- Create an account or register on our website
- Submit a quote request, contact form, or purchase order
- Contact us by email, phone, or live chat
- Browse our website (cookies, IP address, device information, and usage data, see Section 7)
We collect only the information necessary to fulfill the purposes described in this policy.
2. How We Use Your Information
| Purpose | Legal basis |
|---|---|
| Processing and fulfilling your order | Contractual necessity |
| Sending order confirmations and shipping updates | Contractual necessity |
| Providing customer support and handling warranty or return claims | Contractual necessity |
| Complying with US federal and state legal and tax obligations | Legal obligation |
| Sending marketing emails (with your opt-in consent) | Consent, you may opt out at any time |
| Improving our website, products, and services | Legitimate business interest |
| Fraud detection, security, and abuse prevention | Legitimate business interest |
3. How We Share Your Information
We do not sell your personal information to third parties. We share data only with trusted service providers where necessary:
- Payment processor (Stripe): To securely process card payments. Stripe is PCI-DSS Level 1 certified.
- Shipping carriers (FedEx, UPS, DHL, USPS): Your name, address, and phone number to fulfill delivery.
- E-commerce platform (BigCommerce): To power our website, product catalog, and order management.
- Live chat provider (tawk.to): If you use the chat on our website, the conversation and any name, email address or files you share in it are recorded and processed by tawk.to to deliver the chat and keep a record of it. U.S. and European visitors are asked for consent before a chat starts.
- Accounting and legal advisors: Where required for business compliance and tax reporting.
All third-party service providers are contractually required to handle your data securely and in compliance with applicable privacy law.
4. SMS and Text Message Policy
SMS policy notice
No mobile phone numbers or SMS opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party. You may opt out of SMS communications at any time by replying STOP to any message.
5. California Consumer Privacy Act (CCPA)
If you are a California resident, you have the following additional rights under the CCPA:
- Right to Know: Request disclosure of the personal information we have collected, used, shared, or sold about you in the past 12 months.
- Right to Delete: Request deletion of personal information we have collected about you, subject to certain legal exceptions.
- Right to Opt-Out: Opt out of the sale of your personal information (note: we do not sell personal information).
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
To exercise any of these rights, contact us at sales@nextronixsystems.com. We will respond within 45 days as required by law.
6. Data Security
- SSL/TLS encryption for all data transmitted through our website
- Secure payment processing via Stripe, payment card data is never stored on our servers
- Access controls, personal data is accessible only to authorized personnel
- Regular security assessments and vulnerability monitoring
In the event of a data breach that poses a risk to your personal information, we will notify affected individuals as required by applicable federal and state law, including state breach notification laws.
7. Cookies and Tracking Technologies
We use cookies and similar technologies for the following purposes:
- Keeping your shopping cart and account session active
- Keeping your live chat conversation connected as you move between pages (tawk.to)
- Analyzing website traffic and user behavior (Google Analytics)
- Supporting targeted advertising (Google Ads, Meta Pixel)
- Improving overall website performance and user experience
You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
8. Your Privacy Rights
| Right | Description |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Correction | Request correction of inaccurate or incomplete data |
| Deletion | Request deletion of your data, subject to legal retention requirements |
| Opt-out (marketing) | Unsubscribe from marketing emails at any time via the unsubscribe link |
| Data portability | Receive your data in a structured, commonly used format |
| Non-discrimination | Exercise your rights without being penalized or receiving inferior service |
To exercise any of your privacy rights, contact us at sales@nextronixsystems.com. We will respond within the timeframe required by applicable law.
9. Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us immediately and we will delete it promptly in accordance with COPPA requirements.
10. Data Retention
| Data type | Retention period |
|---|---|
| Order and transaction records | 7 years (US tax and accounting requirements) |
| Customer account data | Duration of account plus 2 years after last activity |
| Marketing consent records | Until consent is withdrawn |
| Customer support communications | 3 years |
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in law or our business practices. The updated policy will be posted on our website with a revised effective date. Continued use of our services after any update constitutes your acceptance of the revised policy. We will notify registered customers of material changes by email.
Contact Us
| sales@nextronixsystems.com | |
| Phone | +1 (447) 202-3664 |
| Website | nextronixsystems.com |
| Hours | Monday to Friday, 9:00 AM to 6:00 PM EST |
| Address | 1001 S Main St #13037 Kalispell, MT 59901 United States |