Effective July 2026
Nextronix Systems is committed to fast, reliable, and transparent shipping across the United States and internationally. This policy sets out how we process, ship, and deliver your orders. All orders are fulfilled and shipped from within the United States.
1. Order Processing Time
Orders are processed on business days only (Monday to Friday, excluding US federal public holidays). Our order cut-off time is 3:00 PM Eastern Standard Time (EST).
| Stage | Timeframe |
|---|---|
| Order processing and fulfillment | 2 to 3 business days |
| Domestic US delivery transit | 2 to 5 business days after dispatch |
| Estimated total domestic delivery | 4 to 8 business days from order date |
Sourced-to-order items
Nextronix Systems specializes in enterprise, end-of-life, and hard-to-find IT hardware. Some products are sourced from our supplier network after your order is placed. Where additional lead time applies, we will notify you by email within 1 business day of your order and confirm the revised dispatch date before proceeding.
2. Shipping Costs
Domestic US shipping
| Order type | Cost |
|---|---|
| Flat rate (orders under 10 lbs, contiguous US) | $10.00 |
| Heavy or oversized items (over 10 lbs) | Calculated at checkout based on weight and destination |
| Free shipping promotions | Applied automatically where stated on the product page |
| Expedited or express shipping | Available at checkout, rates calculated by carrier |
International shipping
International shipping rates are calculated at checkout based on destination, weight, and package dimensions. We ship to select international destinations including Canada, the UK, Europe, the Middle East, and more. For bulk or freight orders, contact sales@nextronixsystems.com before placing your order.
3. Shipping Carriers
We ship via trusted, fully tracked carriers including:
- FedEx
- UPS
- DHL
- USPS (for select lightweight domestic shipments)
The carrier used depends on your delivery location, package weight, and selected shipping method. A tracking number will be emailed to you once your order ships.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email with your tracking number and a direct link to the carrier's tracking page. If you have not received tracking information within your expected processing window, please check your spam folder or contact us at sales@nextronixsystems.com.
5. Signature on Delivery
A signature may be required upon delivery for high-value orders or items containing sensitive hardware, to protect against theft or misdelivery. If you are unavailable at the time of delivery, the carrier will leave a notification with instructions to rearrange delivery or collect from a local facility.
If you wish to waive the signature requirement, please contact us before your order ships. Nextronix Systems cannot accept liability for lost or stolen parcels where signature requirements have been waived at the customer's request.
6. International Shipments, Customs and Import Duties
Important notice for international customers
Nextronix Systems ships from the United States. Orders delivered outside the US may be subject to customs duties, import taxes, and broker handling fees upon arrival in the destination country. These charges are the sole responsibility of the recipient and are not included in our product prices or shipping fees.
All international shipments are accompanied by accurate commercial invoices reflecting the true value of the goods. We do not misrepresent product values or mark shipments as gifts to avoid customs duties. Customers are strongly encouraged to check with their local customs authority before ordering if they are unsure about applicable duties or import restrictions.
7. Lost or Damaged Shipments
| Situation | Report within | Next step |
|---|---|---|
| Visible damage on delivery | 7 days of delivery date | Photograph packaging and contact us with your order number |
| Missing items or concealed damage | 14 days of delivery date | Email us with order number and description |
| Order not received | 21 days of dispatch notification | We will initiate a carrier trace investigation |
On confirmed loss or damage, we will send a replacement or issue a full refund at your preference. Please email sales@nextronixsystems.com with your order number and supporting photos where applicable.
8. Weekends, Holidays and Saturday Delivery
Orders are not processed or dispatched on weekends or US federal public holidays. Orders placed after 3:00 PM EST on a Friday will begin processing the following Monday. Saturday delivery may be available for select US locations. Please contact our sales team before ordering to check availability and applicable surcharges.
9. Shipping Restrictions
Certain products may have geographic or carrier-specific shipping restrictions (for example, hazardous materials, lithium batteries, or oversized server equipment). Any such restrictions will be clearly noted on the relevant product page. Contact us before ordering if you have concerns about shipping eligibility for a specific item or destination.
10. Address Accuracy
It is the customer's responsibility to provide a complete and accurate delivery address at checkout. Nextronix Systems cannot be held responsible for delays, failed deliveries, or additional charges resulting from an incorrect or incomplete address. If you notice an error after placing your order, contact us immediately. We will attempt to update the address before shipment but cannot guarantee this once the carrier has collected the parcel.
Contact Us
| sales@nextronixsystems.com | |
| Phone | +1 (447) 202-3664 |
| Website | nextronixsystems.com |
| Hours | Monday to Friday, 9:00 AM to 6:00 PM EST |
| Address | 1001 S Main St #13037 Kalispell, MT 59901 United States |