Effective July 2026
We want you to be completely satisfied with your purchase from Nextronix Systems. If you need to return an item, please read this policy carefully before initiating a return. Your statutory rights under applicable US consumer protection law are not limited by this policy.
Returns
1. Return Window
| Reason for return | Return window | Who pays return shipping |
|---|---|---|
| Change of mind or no longer needed | 30 days from delivery | Customer |
| Item not as described | 30 days from delivery | Nextronix Systems |
| Defective or faulty item | 30 days from delivery | Nextronix Systems |
| Damaged in transit | 7 days from delivery | Nextronix Systems |
| Incorrect item sent by us | 30 days from delivery | Nextronix Systems |
Your consumer rights
Under applicable US federal and state consumer protection laws, you have the right to a refund or remedy for goods that are defective, not as described, or unfit for their intended purpose. These rights exist independently of this return policy and cannot be waived.
2. Return Eligibility Conditions
To be eligible for a return, items must meet the following conditions:
- Returned within the applicable return window stated above
- In their original condition with all original packaging, accessories, cables, manuals, and labels intact
- Accompanied by proof of purchase (order number or order confirmation email)
- Not show signs of use beyond what was reasonably necessary to inspect the product
3. Items Not Eligible for Return
- Items clearly marked as Final Sale on the product listing, unless they arrive damaged, defective, or not as described
- Software licenses, digital downloads, or activation keys that have been used or redeemed
- Items that have been physically damaged, modified, or tampered with after delivery
- Items returned without a valid Return Authorization (RA) number
- Items where the return window has expired, unless we have agreed in writing to an exception
4. How to Initiate a Return
- Email sales@nextronixsystems.com with your order number, the item or items you wish to return, and the reason for the return.
- Our team will review your request and respond within 2 business days with a Return Authorization (RA) number and return instructions.
- Pack the item securely in its original packaging. Write the RA number clearly on the outside of the parcel.
- Ship the item using a tracked shipping service. Keep your proof of postage until your refund or replacement is confirmed.
Important
Do not return any item without first receiving a Return Authorization number from our team. Unauthorized returns may be refused at the point of delivery and returned to the sender at their cost.
5. Restocking Fees
A restocking fee of up to 25% of the product price may apply in the following circumstances:
- Change-of-mind returns where the item is not in its original sealed condition (opened packaging, missing accessories, and similar)
- Returns accepted outside the standard 30-day window at our discretion
No restocking fee will be applied to returns for items that are defective, damaged in transit, not as described, or incorrectly shipped by us.
6. Final Sale Items
Items listed as Final Sale on the product page are not eligible for return or exchange unless they arrive damaged, defective, or materially different from the product description. Final Sale designation will always be clearly displayed on the product listing before purchase.
Refunds
Once we have received and inspected a returned item, we will process your refund as set out below. All refunds are processed in US Dollars (USD). Your rights under applicable US consumer protection law are not limited by anything in this policy.
1. Refund Eligibility
Refunds are available for:
- Items returned within the applicable window under our return policy
- Orders canceled before fulfillment has begun
- Items confirmed as lost in transit by the carrier
- Items that arrive damaged or defective and for which a replacement cannot be provided
- Items that are materially different from their product description
2. Refund Method and Processing Time
| Scenario | Refund method | Processing time |
|---|---|---|
| Standard return (change of mind) | Original payment method or store credit | 7 to 10 business days after receipt and inspection |
| Defective, damaged or wrong item | Original payment method (preferred) or store credit | 5 to 7 business days after receipt and inspection |
| Order canceled before fulfillment | Original payment method | 3 to 5 business days |
| Lost in transit (carrier confirmed) | Original payment method or replacement | 5 to 7 business days after carrier confirmation |
Bank processing times
The timeframes above reflect the time taken by Nextronix Systems to initiate the refund after inspection. Your bank or card issuer may take an additional 3 to 7 business days to post the credit to your account. We will send email updates at each stage of the refund process.
3. Partial Refunds
A partial refund may be issued in the following circumstances:
- A restocking fee applies to the return (see Restocking Fees above)
- Only part of a multi-item order is returned
- An item is returned in a condition that reduces its resale value (change-of-mind returns only)
- The original shipping cost is non-refundable for change-of-mind returns
4. Non-Refundable Items and Charges
- Original outbound shipping charges for change-of-mind returns
- Items clearly listed as Final Sale at the time of purchase (unless defective or not as described)
- Activated software licenses, digital downloads, or redeemed activation keys
- Customs duties, import taxes, or broker fees paid by the customer on international orders. These are imposed by government authorities and cannot be refunded by Nextronix Systems
- Restocking fees where applicable
5. Store Credit
If you prefer store credit instead of a cash refund, we can apply the refund amount as credit to your Nextronix Systems account. Store credit has no expiration date, can be used toward any future purchase on nextronixsystems.com, and is transferable to another account upon request.
6. Chargebacks and Disputes
We encourage customers to contact us directly at sales@nextronixsystems.com before initiating a chargeback with their bank or card issuer. In most cases, we can resolve issues quickly and to your satisfaction without the need for a formal dispute. Chargebacks initiated without first contacting us may delay resolution and affect your ability to place future orders.
7. How to Request a Refund
All refunds are initiated through our return process. Please follow the steps under How to Initiate a Return above. Once your return has been received and inspected, we will confirm the refund amount and method by email within 2 business days.
For order cancellations before fulfillment, contact us immediately at sales@nextronixsystems.com.
Contact Us
| sales@nextronixsystems.com | |
| Phone | +1 (447) 202-3664 |
| Website | nextronixsystems.com |
| Hours | Monday to Friday, 9:00 AM to 6:00 PM EST |
| Address | 1001 S Main St #13037 Kalispell, MT 59901 United States |